Recently added item(s) ×

You have no items in your shopping cart.

  • Celebrating 10 Years of Happy Customers
  • |
  • Global Customer Base
  • |
  • ISO 9001:2008 Certified
  • |
  • ISO 14001:2015 Certified

CONSUMER TERMS AND CONDITIONS

BACKGROUND:

These Terms and Conditions, together with any and all other documents referred toherein, set out the terms under which Goods are sold by Us through this website,www.it-supplier.co.uk (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from Our Site. Youwill be required to read and accept these Terms and Conditions when orderingGoods. If you do not agree to comply with and be bound by these Terms andConditions, you will not be able to order Goods through Our Site. These Terms andConditions, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: 

“Contract”

means a contract for the purchase and sale of Goods, as explained in Clause 8;

“Dispatch Confirmation”

means our acceptance and confirmation of your Order;

Goods

means the goods sold by Us through Our Site;

“Order”

means your order for Goods;

We/Us/Our

means TI (Technology Innovators) Ltd T/A The TI Group , a company registered in England under 05845293, whose registered address is Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ and whose main trading address is Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ .

 2. Information About Us

1.1 Our Site, www.it-supplier.co.uk, is owned and operated by TI (Technology Innovators) Ltd T/A The TI Group , a limited company registered in England under 05845293 , whose registered address is Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ and whose main trading address is Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ. Our VAT number is GB927435705.

1.2 We are ISO 9001:2008 and 14001:2015 certified

3. Access to and Use of Our Site

1.1 Access to Our Site is free of charge.

1.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

1 .3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and TI (Technology Innovators) Ltd T/A The TI Group and IT-Supplier.co.uk Terms and Conditions of Sale for Consumers without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

1.4 Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

4. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

5. Business Customers

These Terms and Conditions do not apply to customers purchasing Goods in the course of business. If you are a business customer, please consult our Business Terms of Sale.

6. International Customers

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

For customers paying by bank transfer, please note if you decide to cancel your order once your bank transfer payment has been received we will charge a £50 admin fee to transfer the money back to you. This is to cover any bank transfer charges that we may incur and also administration costs. This cost will be deducted from the total amount and this transfer of funds back to you could take up to 14 working days to process.

7. Goods, Pricing and Availability

1.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:

1.a.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;

1.a.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.

1.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).

1.3 We neither represent nor warrant that Goods will be available. Stock indications are provided on Our Site , however such indications are subject to real time changes and potential inaccuracies at any given point in time. For an accurate stock indication contact us by email or telephone.

1.4 We make all reasonable efforts to ensure that all prices shown on Our Site arecorrect at the time of going online. We reserve the right to change prices andto add, alter, or remove special offers from time to time and as necessary.Changes in price will not affect any order that you have already placed (pleasenote sub-Clause 7.1.7 regarding VAT, however).

1.5 All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, please note the following:

5.a.1 We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part thereof). We will not proceed with processing your Order until you respond. If We do not receive a response from you within 1 working day, We will treat your Order as cancelled and notify you of the same in writing.

1.6 In the event that the price of Goods you have ordered changes between yourOrder being placed and Us processing that Order and taking payment, you willbe charged the price shown on Our Site at the time of placing your Order.

1.7 All prices on the Website indicate the excluding VAT and including VAT price.“IT Supplier” a website owned by TI (Technology Innovators) Ltd T/A The TIGroup’s VAT number is GB927435705. If the VAT rate changes between yourOrder being placed and Us taking payment, the amount of VAT payable will beautomatically adjusted when taking payment.

1.8 Delivery charges are not included in the price of Goods on Our Site. For moreinformation on delivery charges, please refer to http://it-supplier.co.uk/delivery-information/. Delivery options and related charges will be presented to you aspart of the order process.

1.9 We send data and price feeds out to various online shopping and pricecomparison websites. We cannot control the frequency of the updates on anyexternal website. Therefore the price of the product in our checkout will alwaysbe the price that is applicable. No other price will be upheld in anycircumstances. As a rare occurence there can also be delays in our websiteupdating, and there may be a mismatch in the price of any product on aproduct page on our website and the checkout price. In these circumstances,the checkout price will be the price payable.

8. Orders - How Contracts Are Formed

1.1 Our Site will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

1.2 No part of Our Site constitutes a contractual offer capable of acceptance. YourOrder constitutes a contractual offer that We may, at Our sole discretion,accept. Our acknowledgement of receipt of your Order does not mean that wehave accepted it. Our acceptance is indicated by Us sending you a DispatchShipment Confirmation by email. Only once We have sent you a DispatchShipment Confirmation will there be a legally binding Contract between Usand you.

1.3 Dispatch Confirmations shall contain the following information:

3.a.1 Confirmation of the Goods ordered including basic details of the main characteristics of those Goods;

3.a.2 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

3.a.3 Estimated delivery date(s) and time(s); where possible and available

3.a.4 Contact information to discuss order if needed.

1.4 Delivery notes may be enclosed on paper with your Goods.

1.5 If We, for any reason, do not accept or cannot fulfil your Order, no paymentshall be taken under normal circumstances. If We have taken payment anysuch sums will be refunded to you as soon as possible and in any event within5 working days.

9. Payment

1.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will be charged during the checkout process and before We dispatch your Goods.

1.2 We accept the following methods of payment on Our Site:

2.a.1 Paypal;

2.a.2 Debit Cards;

2.a.3 Credit Cards;

2.a.4 Bank Transfer;

2.a.5 Purchase Order;

10. Delivery, Risk and Ownership

1.1 All Goods purchased through Our Site will normally be delivered within 30calendar days of the date of Our Dispatch Confirmation unless otherwiseagreed (subject to delays caused by events outside of Our control, for whichsee Clause 15).

1.2 If We are unable to deliver the Goods on the delivery date (if, for example, noone is available at your address to receive the Goods) We will ensure that thecourier attempts a delivery again on the next possible delivery day.

1.3 In the unlikely event that We fail to deliver the Goods within 30 calendar daysof Our dispatch confirmation (unless otherwise agreed as under sub-Clause 10.1), if any of the following apply you may cancel your Order immediately:

3.a.1 We have refused to deliver your Goods; or

3.a.2 In light of all relevant circumstances, delivery within that time period was essential; or

3.a.3 You told Us when ordering the Goods that delivery within that time period was essential.

1.4 If you do not wish to cancel under sub-Clause 10.1.3 or if none of the specifiedcircumstances apply, you may specify a new (reasonable) delivery date. If Wefail to meet the new deadline, you may then cancel your Order.

1.5 You may cancel all or part of your Order under sub-Clauses 10.1.3 or 10.1.4provided that separating the Goods in your Order would not significantlyreduce their value. Any sums that you have already paid for cancelled Goodsand their delivery will be refunded to you. Please note that if any cancelledGoods are delivered to you, you must return them to Us or arrange with Us fortheir collection. In either case, We will bear the cost of returning the cancelledGoods.

1.6 Delivery shall be deemed complete once We have delivered the Goods to theaddress including, where relevant, any alternative address agreed by usprovided in your Order.

1.7 The risk in the Goods shall remain with Us until they come into your physical possession.

1.8 Ownership of the Goods passes to you once we have received payment in fullof all sums due (including any applicable delivery charges) and we havedelivered the goods in to your possession or the possession of someone younominate to take delivery for you.

1.9 Under no circumstances do we accept liability for lost time and/or anyrequests for monetary compensation for loss of earnings while waiting for delivery of goods.

11. Faulty, Damaged or Incorrect Goods

1.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible, and not more then 7 calendar days after receiving goods to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.

1.1.1 Pixel Policy - For items such as monitors, televisions and all display devices, there will bemanufacturer specific exclusions and limitations. These exclusions and limitations will specify thenumber of allowed blemishes, dead or missing pixels before which a monitor, television or displaydevice is considered faulty. In all scenarios we will default to the manufacturer specific guidelinesto determine whether an item is faulty or not. Each manufacturer and product category (consumer,commercial/public, high definition or industrial use) has a different and specific policy. As anexample, "If manufacturer iiyama allows up to 6 missing or dead pixels, then a monitor is notconsidered to be faulty until there is 6 missing or dead pixels."

Please check the specific exclusions and limitations of your device before each purchase. We advisechecking before purchase because the pixel policies are subject to change, and these changes aredictated by the manufacturers. By purchasing goods or services from TI (Technology Innovators) Ltdtrading as IT-Supplier.co.uk or any other website we use, you agree that the pixel policy isdetermined by the manufacturer and not us. Your contract of purchase is with us, and you agree that weuse the manufacturers pixel policy to determine a faulty or non faulty item. You are therefore subjectto the manufacturers pixel policy when purchasing goods or services from us. To ensure that you areaware of the pixel policy, and to make this process easier, you can email or call, and one of ourfriendly team will provide you the answer within 30 mins.

1.2 Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If you request a repair or replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right to reject them in exchange for a refund. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

1.3 Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before your purchase of them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason. Please refer to Clause 12 for more details.

1.4 To return Goods to Us for any reason under this Clause 11, visit http://it-supplier.co.uk/returns/ on Our Site to complete a returns form and contact Us to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.

1.5 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.

1.6 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.

1.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

12.Cancelling and Returning Goods if You Change Your Mind

1.1 If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Dispatch Shipping Confirmation, i.e. when the Contract between you and Us is formed.

1.a.1 If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.

1.a.2 If the Goods are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.

1.a.3 If your order is for the regular delivery of Goods over a defined period, the cooling off period ends 14 calendar days after the day on which you receive the first delivery of Goods.

1.2 If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling off period. You may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site http://it-supplier.co.uk/rma and will include it with the Dispatch Confirmation. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details, but please note that we still need the cancellation details in writing:

2.a.1 Telephone: 0203 328 5655

2.a.2 Email: support@it-supplier.co.uk

2.a.3 Post: IT-Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ

1.3 Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:

3.a.1 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

3.a.2 If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;

3.a.3 If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

3.a.4 The goods have been specifically manufactured for you , such as equipment racks, enclosures, server builds and other custom / bespoke items created for your needs.

1.4 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.

1.5 You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.

1.6 You may return Goods to Us by a suitable tracked delivery service of your choice to Our returns address at IT-Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ . Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you. The cost of returning Goods to Us will be the following,

1.6 You may return Goods to Us by a suitable tracked delivery service of your choice to Our returns address at IT-Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ . Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you. The cost of returning Goods to Us will be the following,

£10 for collection of all small to large items (Examples are but not limited too Laptops, Desktops, Televisions upto 48 Inches, Network switches)

£10 - £250 for collection of oversized goods such as Televisions of 48 Inches and above.

Note: The cost of us shipping items to you is based on volume agreements with our supply chain which means we are able to ship any size item for as little as £5 , but there is no correlation between our shipping cost and our collection cost. The cost of us collecting goods is often significantly higher, as collection requires us to use specialist couriers such as in the case of collecting large screen televisions 48 Inches and above, UPS (Uninterruptible Power Supplies) which are 40kg and above and other such items. An example scenario to clarify this point is that we may have shipped you a 75 Inch television for a £5 delivery cost, but if we have to collect this item, it could cost us anything up to £250. In this scenario we would notify you, and then pass on this cost to you by deducting from the total refund.

Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:

6.a.1 The day on which We receive the Goods back;

6.a.2 If We are collecting the Goods under sub-Clause 12.6, the day on which you inform Us that you wish to cancel the Contract;

6.a.3 If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

1.7 Refunds under this Clause 12 may be subject to deductions in the following circumstances:

1.8 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them. For the purposes of this Clause 12, “excessive handling” means any more handling than is reasonably required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.

1.9 Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.

1.10 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.

13. Guarantee[s]

1.1 The Goods sold by the website are provided with a manufacturer’s warranty guarantee. For further details and terms, please refer to the manufacturer’s warranty guarantee documentation supplied with the Goods.

1.2 If any Goods develop faults beyond 30 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty directly from the manufacturer of the Goods. “IT Supplier” a website owned by TI (Technology Innovators) Ltd T/A The TI Group is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly. We will assist in providing manufacturer contact details as far as reasonably possible.

1.3 The manufacturer’s warranty guarantee exists in addition to your legal rights as a consumer (that the Goods match their description, that they are of satisfactory quality and that they are fit for purpose). For Goods that do not match their description, are not of satisfactory quality, or are not fit for purpose, please refer to Clause 11. More information on your rights as a consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.

14. Our Liability to Consumers

1.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

1.2 We supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale) unless otherwise stated. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

1.3 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

1.4 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

15. Events Outside of Our Control (Force Majeure)

1.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

1.2 If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

2.a.1 We will inform you as soon as is reasonably possible;

2.a.2 Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

2.a.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

2.a.4 If the event outside of Our control continues for more than 5 working days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 working days of the date on which the Contract is cancelled;

2.a.5 If an event outside of Our control occurs and continues for more than 5 working days] and you wish to cancel the Contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 working days of the date on which the Contract is cancelled.

2.a.6 If the contract is cancelled by you or by Us under this Clause 15, any relevant Goods that must be returned will be returned at Our expense (with Us reimbursing you where appropriate).

16. Communication and Contact Details

1.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 0203 328 5655, by email at support@it- supplier.co.uk, or by post at FAO: CS Team - IT-Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ .

1.2 For matters relating the Goods or your Order, please contact Us by telephone at 0203 328 5655, by email at support@it-supplier.co.uk , or by post at IT- Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ.

1.3 For matters relating to cancellations, please contact Us by telephone at 0203 328 5655 , by email at support@it-supplier.co.uk , by post at IT-Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ , or refer to the relevant Clauses above.

17. Complaints and Feedback

1.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

1.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available from http://it-supplier.co.uk/customer-service/

1.3 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

3.a.1 In writing, addressed to Managing Director, IT-Supplier / The TI Group, Vista Business Centre, 50 Salisbury Road, Hounslow, Heathrow, TW4 6JQ ;

3.a.2 By email, addressed to Customer Service at admin@it-supplier.co.uk ;

3.a.3 By contacting Us by telephone on 0203 328 5655 .

18. How We Use Your Personal Information (Data Protection)

1.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

1.2 We may use your personal information to:

2.a.1 Provide Our Goods and services to you;

2.a.1 Process your Order (including payment) for the Goods; and

2.a.1 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.

1.3 In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.

19. Other Important Terms

1.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

1.2 You may transfer (assign) after seeking express permission from the manufacturer of the product, the benefit of the guarantee in Clause 13 to any person who buys the Goods from you after you have completed purchasing the Goods from Us.

1.3 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

1.4 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. This is subject to sub- Clause 19.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee with the express permission of the manufacturer.

1.5 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

1.6 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

1.7 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.

20. Law and Jurisdiction

1.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

1.2If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

1.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising there from or associated there with (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Rev 1.2 - 30.12.16