Returns and Refunds Policy

If you would like to return an item please contact us via [email protected]. To help us identify your order, please provide us with your order number and invoice number. Once we have confirmed that a return is valid, please ensure that it meets the following criteria:

• Goods must be returned as sold, ie. in the original packaging with all components and accessories.
• Goods must be complete, unused, and in a new condition and must be re-packaged as received.
• Goods must be returned to our Returns Department within 7 days of logging your request with us.
• We are unable to accept returns of un-wanted and non-faulty items.
• Any free gifts, or bundled items delivered with the products must also be returned.
• In the event of an authorised return without the original packaging, it-supplier.co.uk reserves the right to apply a re-stocking fee.

Please do not send returns to us without going through the above logging process as all unauthorised returns will be rejected and returned to sender. 

Once authorised please return items under the above policy with the RMA number clearly visible on the outside of the box. The Returns team will provide a return address upon validation of the return process.

An exception to the above process is the sale of MSI products, including gaming notebooks and graphics cards etc. MSI handle the return process for their hardware directly. In these circumstances a case must be logged with MSI by the customer directly,  and MSI advise within 48 business hours the process for return, repair and or refund if appropriate.  A member of the IT-Supplier team may at our discretion in specific circumstances help in this logging process, but ultimately the responsibility lies with the customer for returns to MSI. All MSI returns must be logged with MSI and the fastest method is to email MSI technical support on  uksupport@msi.com  The return/repair/refund process with MSI can take up to 15 working days, and is controlled entirely by MSI. 

Please note you must organise the return of any unwanted items at your expense. Orders to Businesses , Education or Government establishments do not qualify for returns, please make sure the products being purchased are correct. Our customer services team will be happy to help. 

For further returns information, please refer to the relevant Consumer or Business Terms and Conditions document which strictly defines the company policy on returns.